Thank you for shopping at Buyhailey. We want you to love your jewelry, but if for any reason you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
Returns
- You have 30 days from the date of delivery to return any items for a full refund.
- To be eligible for a return, the item must be unused, unworn, and in the original condition, with all tags and packaging intact.
- Certain items, including personalized or custom-made jewelry, are non-returnable unless damaged or defective.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within 7-10 business days.
Exchanges
- If you would prefer to exchange your item for a different size, color, or style, please contact us to arrange the exchange. Exchange requests must be made within 30 days of delivery.
Shipping Costs
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.
How to Return an Item
- Email us at support@buyhailey.com to initiate your return.
- We will provide you with return instructions and a return authorization number.
- Send the item back to us using your preferred shipping method.
If you have any further questions, please don’t hesitate to reach out to our customer service team at support@buyhailey.com.